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Branch Service Specialist APPLY NOW

Head Office, Makarba, Ahmedabad
Service Team
10000 inr / month
Fri, Dec 31, 2021
Full time

Branch Service Specialist profile is designed to provide superior and speedy services to customers. Job description of Branch Support Specialist includes:

  • Working as brand ambassador for the company
  • Helping customers to get all their queries resolved timely
  • Working as a bridge between shipping partners and customers to ensure timely delivery
  • Constant communication with customers to avoid delays and wrong deliveries
  • Working towards reducing failed deliveries
  • Minimizing shipping errors
  • Resolving customer's complaints timely and effectively
  • Providing desired information to customers.
  • Planning the training and standardization of service delivery.

Requirements

  • Bachelor’s degree in any field.
  • Good knowledge of managing the performance of the team.
  • Good verbal and written communication skills.
  • Understanding and working knowledge of Microsoft Office and basics of computer
  • A customer-oriented individual.
  • Ability to meet deadlines and prioritize tasks.
  • Excellent negotiation and sales skills.
  • Outstanding interpersonal and organizational skills.
  • Excellent phone etiquette and active listening abilities.
  • A quick learner and exceptional ability to make decisions.


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